Mitigating against COVID-19 during your travels

IMPORTANT INFORMATION

Bula Vinaka!

Please take a moment to read the following important notices that will be applicable for when you stay with us.

QUARANTINE FREE TRAVEL

Fiji will initially offer quarantine-free travel to fully vaccinated travellers from Travel Partner countries.

Currently these are Australia, New Zealand, United States of America, United Kingdom, United Arab Emirates, Canada, Qatar, Germany, Spain, France, Republic of Korea, Japan, Singapore, Switzerland and most Pacific Island Countries and Territories.

FULL VACCINATION

Fiji will be open for fully vaccinated guests only. The following vaccines are recognized by the Fiji Government:

  1. Pfizer
  2. AstraZeneca
  3. Johnson and Johnson’s Jansen
  4. Moderna

The above applies for all travellers to Fiji 18 years old and above. Whilst not required, it is recommended if you can.

PCR TEST (INTERNATIONAL GUESTS)

Negative RT-PCR: Travellers 12 years and above will be required to produce a negative RT-PCR test taken no more than 3 days prior to the day of departure.

  1. For travellers who previously tested positive within 90 days of travel to Fiji, they must provide proof of the isolation period served from a credible institution or produce a fit to fly certificate from a medical practitioner.
  2. If outside the 90 days, a negative result applies for a RT-PCR test.

You will also be required to get another RT-PCR test within 48-hours of arrival at the Resort. You will need to stay within the property for the first 48-hours. Upon receiving a negative test result, you will be able to venture off site for excursions and tours but making sure to avoid NO-GO zones as mandated by Government and advised by our Front Office team. The cost for this test will be F$35.00 per person and will be needed for everyone 12 years and above. The cost of testing will be borne by the traveller. The swab will be done by trained professionals and certified health professionals affiliated to the hotel. In the case of a positive test result, national guidelines will determine further testing and 10 day isolation.

PRE-PAID ITINERARY

You must produce proof of minimum 3 nights pre-paid accommodation at a Care Fiji Commitment (CFC) certified property (hotel/resort) which must also include CFC certified ground transfers from the airport. Grand Pacific Hotel is an approved CFC property.

CARE FIJI APP

You are required to download your Care Fiji contact tracing app and have your Bluetooth switched on at all times during your time within the Hotel. You will be required to have your phone with you at all times as your move around the Hotel.

TEMPERATURE SCREENING & PROCEDURES IN THE EVENT OF A HIGH TEMPERATURE

Upon arrival at the Hotel, all guests will be directed to a temperature screening table before proceeding to check-in. Your temperature must be no higher than 37.7 degrees Celsius

If you have a temperature reading of 37.8 degrees Celsius or more, you will be re-directed to our Front Office Lounge. Another temperature check will be conducted within 10-minutes of your initial check

Should your temperature continue to display 37.8 degrees Celsius or more, you can expect to be re-directed to our Isolation Zone which is a cluster of rooms set aside from the rest of the Hotel. The Front Office team will then engage our Ministry of Health officials who will then take over, conduct more tests and advise on the next course of action (continued isolation or all clear to proceed to the Hotel’s check in desk).

DIGITAL VAX CHECK TOOL (FIJI RESIDENTS ONLY)

Following on from your temperature check, guests will be subject to a verification of vaccination status via the digital Vax check tool. All guests legible for vaccination will need to produce their vaccination cards together with a valid ID in order for our team to cross check against records from the Ministry of Health. We will input either a Birth and Registration number, Citizenship number or Work Permit number. We will extract information from your vaccination card.

In the event that there are anomalies with the online records from the Ministry of Health and the information shown on your vaccination card, we will need to escalate to our Duty Manger who will then in turn engage the Government authorities for verification. We apologize in advance as this may delay your ability to check in.

CHECK IN

Once you have completed your temperature check and digital vax check (where applicable), you will be able to proceed to the check in desk. Our Front Office staff will continue with check in procedures and will require once again your ID and vaccination card for all legible guests in your party. Payment for accommodation will be taken upon check in unless your package is a prepaid package.

HOUSEKEEPING SERVICES

In order to minimize contact throughout your stay, the Hotel will be offering Housekeeping services every 2nd day.

MASK WEARING & SOCIAL DISTANCING (TO BE REVIEWED IN DUE COURSE)

During your time at the Hotel you will be required to wear a mask at all times and maintain a distance of 2-metres from other guests. Exceptions for mask wearing will be during the consumption of food and beverage as well as the when swimming / use of pool facilities. For your reference, pool chairs will also be distanced to comply with social distancing regulations. We strongly recommend that you be conscious of other guests around you and where possible isolate from other guests and their travel bubbles

FOOD AND BEVERAGE SERVICES

Meal times will be as follows:

Breakfast:           0700hrs to 1100hrs

Lunch                  1000hrs to 1500hrs

Dinner                 1700hrs to 2200hrs

Note that menus WILL NOT be handed out at our Restaurants. Instead, there will be QR codes that you can scan with your mobile phone or IPad for a full display of our menus.  Feel free to converse with your wait staff for more information on options that are available for your dining pleasure

Please do not consume your own food & beverage poolside or in the restaurant or bar.

Please refrain from bringing large cooler boxes poolside with alcoholic beverages.

We appreciate your understanding here.

VALET PARKING

As your vehicles have been identified as a high contact zone, aall guests will need to park their own vehicles in the Hotel carpark.

TRAVEL INSURANCE

Travel plans change sometimes – but that doesn’t have to spoil your holiday. Travellers entering Fiji must have medical travel insurance, with international coverage that covers COVID-19 before travelling. If you or a family member tests positive for COVID-19 during your stay, appropriate insurance will be needed to cover costs related to room relocation and booking extensions, rebooking airline tickets and any associated medical costs.

DEPARTURE

Travellers may require COVID-19 test results to return to their countries of origin or another destination. This can be facilitated by the hotel on advance notice at the traveller’s expense.

WHAT HAPPENS IF YOU TEST POSITIVE WHILST IN-HOUSE

The following are guidelines as put together by the Care Fiji Commitment and are subject to change by the Ministry of Commerce, Trade, Tourism and Transport (MCTTT).

If guests get a positive test for COVID – The Ministry of Health & Medical Services (MHMS) will be notified and guests will remain in their room till MHMS/Doctor attends

The MHMS will then take over with the monitoring and testing of these cases

Then guests per MHMS will be moved into isolation blocks that have already been set aside within the Hotel.

The quarantine period is 10 days and this cost will be taken care of (borne) by the guests

Any additional tests will be at the expense of the guest

Expenses incurred from quarantine services can be offset against the booking that we have on file.  The difference will be paid by the guests upon completion of quarantine

Tourism Fiji and Grand Pacific Hotel strongly recommend for all of our guests to take out COVID-19 insurance to mitigate against these costs

Click HERE to read more on the guidelines for international travel as advised by the Ministry of Commerce, Trade, Tourism and Transport

Click HERE to review guidelines and tips as listed by the Fiji Tourism office.